PRIVATE EQUITY OWNED
Hand & Stone Massage and Facial Spa
Includes Hand & Stone, Hand and Stone
spa & wellness · Trevose, PA
- PE Firm
- Harvest Partners
- Year Acquired
- 2022
Easy to join, brutal to cancel. The massage membership now on its second PE owner.
What They Did
- Harvest Partners acquired Hand & Stone from Levine Leichtman Capital Partners in June 2022 — the chain's second PE owner
- Operates 600+ locations across 38 states and Canada, built on a membership subscription model
- The franchise model means PE profits from the system while individual franchise owners handle the customer complaints
Since the Acquisition
- BBB complaints document customers charged for months after submitting cancellation requests — billing that keeps running while the paperwork sits unprocessed
- Canceling requires calling during limited hours, visiting in person, or waiting out processing delays that complainants say stretch on while the charges continue
- Unused session credits can expire if not used within specific windows, meaning customers who can't get appointments lose money they've already paid
- What's marketed as an affordable luxury becomes a recurring charge that's hard to stop
Sources
- Hand & Stone BBB Consumer Complaints — Better Business Bureau(2024-12-01)
- Hand & Stone — Harvest Partners Portfolio(2022-06-15)
- Levine Leichtman Capital Partners Sells Hand & Stone — BusinessWire(2022-06-07)
- Hand & Stone Massage and Facial Spa Opens 13 Spas and Signs 12 Franchise Agreements — Franchising.com(2026-01-07)
- Hand & Stone Membership Rules, Terms & Conditions (official)(2026-06-19)