PRIVATE EQUITY OWNED
TruGreen
Lawn Care · Memphis, TN
- PE Firm
- Clayton, Dubilier & Rice →
- Year Acquired
- 2014
CD&R owns the biggest lawn care company, where canceling is harder than a gym membership.
What They Did
- CD&R took control of TruGreen in 2014 when ServiceMaster spun it off as a standalone company
- Merged TruGreen with rival Scotts Lawn Service in 2016, eliminating a major competitor
Since the Acquisition
- Auto-renewing contracts that customers say are nearly impossible to cancel — many report being charged after requesting cancellation
- Widespread complaints about services being billed but never performed
Sources
- TruGreen Customer Complaints and Reviews(2024-01)
- TruGreen and Scotts LawnService to Merge — Clayton, Dubilier & Rice(2015-12)
- ServiceMaster's PE Backer Gets TruGreen as a Dividend(2014-01-13)
- Attorney General Cuomo Settles With TruGreen Lawn Care Over Deceptive Sales And Contract Practices(2010-06-07)
- NJ Division of Consumer Affairs Settlement With TruGreen Over Unauthorized Services(2006-08-08)